Shipping policy

REFUNDS

If you are unsatisfied with your order – please contact our support and we will do our best to help you out! We offer a 30 day return to all orders!

We offer a 100% money back guarantee on all products that are damage or defective during shipping and upon receipt.

If applicable:

  1. To be eligible to claim a refund, you must have purchased products from trymeloni.com.
  2. You can submit refund requests within 25 days after the guaranteed period for delivery (35 days) has expired. Please contact us @ help@trymeloni.com for your request.
  3. You will be required to pay for the return shipping label. 
  4. Once approved, allow us 24-48 hours to process your refund.

Refund Method: The refund will be processed using the same payment method you used during the purchase. 

Refund Timeline: Once we initiate the refund, If you paid with PayPal, you will see the refund in your account immediately. If you paid with a credit card, it will take a few days to reflect on your account. Please note that the exact timeline may vary depending on your financial institution.

Restocking Fee:
There is a 20% restocking fee from the total paid including shipping fees for any items that are returned. If your return is accepted you will receive 80% of the total amount you paid to your original payment method within 3-5 business days depending on your bank.

Return to Sender / Refused Deliveries

If an order is refused by the customer at the time of delivery and returned to sender, a 20% restocking fee will apply.

Refunds for refused shipments will only be processed once the item is delivered back to our warehouse and confirmed to be in its original, unused condition.

Please note:
– Original shipping fees (if applicable) are non-refundable.
– It is the customer's responsibility to ensure someone is available to accept delivery at the provided shipping address.

Need to cancel your order? We understand!

Here's what you need to know about cancelling an order with Travelly:

  • Cancellation Window: You can cancel your order within 6 hours of placing it.
  • How to Cancel: To cancel your order, please reach out to us directly via email at: help@meloni.com.

Unfortunately, we won't be able to cancel orders after 6 hours as they may already be in the processing stage.


Confirmation Email: Once the refund has been processed, you will receive a confirmation email with the details of the transaction. This email will serve as proof of the refund for your records.